Job Title: Apprentice Receptionist / Administrator

Location: Todmorden

Reports to: Office Manager / Reception Supervisor

About Us:

Face to Face Estate Agents is a dynamic and growing organization, committed to providing excellent services to our clients while fostering a positive and supportive work environment. We are currently seeking a motivated and enthusiastic Apprentice Receptionist / Administrator to join our team and support our daily operations.

Job Overview:

This is an exciting opportunity for an individual looking to start their career in office administration and reception. As an Apprentice Receptionist / Administrator, you will gain hands-on experience and receive training in a variety of administrative tasks and customer- facing duties. This apprenticeship will help you develop essential skills that are highly valued in the workplace.

Key Responsibilities:

• Greet visitors and clients in a professional and friendly manner, ensuring they are directed to the appropriate person or department.
• Answer incoming phone calls, direct calls to the relevant person, and take accurate messages where necessary.
• Manage and maintain the reception area, ensuring it is tidy and
• Assist with scheduling appointments, meetings, and room
• Perform general administrative duties, such as filing, photocopying, and data
• Assist with managing incoming and outgoing mail and
• Support with maintaining office supplies and equipment
• Assist with preparing reports, documents, and correspondence as
• Handle basic enquiries from clients, customers, and
• Support the wider team with administrative projects and tasks as
• Maintain confidentiality and ensure all data is handled in line with company policies and procedures.

Skills and Qualifications:

• A keen interest in developing administrative and customer service
• Strong communication skills, both verbal and
• Excellent organizational and time-management
• Ability to work well both independently and as part of a
• A friendly and professional attitude when interacting with clients and
• Basic IT skills, including Microsoft Office (Word, Excel, Outlook).
• A willingness to learn and develop new
• GCSEs (or equivalent) in English and Maths

Apprenticeship Requirements:

• This is an apprenticeship position, and you must be eligible for government funding for apprenticeships.
• Ideally, candidates should be between 16 and 24 years old, though we welcome applications from individuals of all ages.

Why Join Us:

• Receive structured training and support throughout your
• Gain practical experience in a real-world office
• Opportunities for career progression and personal
• Be part of a supportive and friendly

How to Apply:

Please send your CV and a cover letter to diane.illingworth@regen.org.uk with the subject line “Apprentice Receptionist / Administrator Application”. We look forward to hearing from you!